Luxury On The Bay - Terms and Conditions:
These Terms and Conditions are between the Guest & Luxury On The Bay relating to your occupation of the Accommodation at 14 Bay Street.
The guest is granted a licence to occupy the accommodation for confirmed booked dates. The booking is for short term or holiday purposes only.
Acknowledgement of the Terms & Conditions & Completion of a Guest Agreement is required prior to your arrival. This includes providing photo ID, names and ages of all guests, address, email and mobile number. This information will be stored and protected.
By signing this agreement, you are agreeing to these terms and conditions for the booking. The booking is only confirmed once Luxury On The Bay has agreed accepted the guests information that has been provided.
Any breach of the below Terms and Conditions permits the Owner to refuse entry, amend the rent or immediately terminate the booking. Refunds will not be paid on bookings terminated due to breaches of terms and conditions.
T&C Snapshot (check full descriptions for complete terms and conditions)
Payment:
50% at time of booking, remainder payable 30 days before arrival
Refundable Bond payment:
Minimum 48 hours before arrival
Payment methods:
Credit Card -Visa, Mastercard will incur a surcharge. Direct Deposit.
Bond:
Security for noise complaints, damages, excess guests (over the agreed amount), late check out (not previously arranged), excess cleaning or rubbish, and cancellations
Rules: No Guests under the age of 25, Strict no party policy, no loud noise after 9pm, no smoking, no extra guests, no animals or pet, clean up after yourself to avoid extra charges and dispose of all rubbish.
Check in: 3pm
Check out: 10am. Please follow the check-out procedure.
Booking and Payment
· A deposit payment of 50% is required at the time of booking.
· The remaining 50% balance is due 30 days prior to your arrival date.
· If the booking is made within 30 days of arrival, full payment is required at the time of booking.
· If final payment is not received with 30 days of your arrival, the Agent reserves the right to cancel the booking and relist the accommodation. No refund will be provided.
· Unless otherwise agreed, no booking shall exceed 90 days and if a booking exceeds 90 days a lease will be drafted and will replace these terms and Conditions.
Rates
· All rates and transactions are processed in Australian Dollars (AUD) and inclusive of GST.
· Accommodation tariffs may change online at any time without notice.
Bond
· A security bond is required prior to your arrival. The amount will be outlined on your booking confirmation.
· Your bond will be released or refunded within 7 working days of your departure.
· The Agent is authorised to make deductions from the bond payment in the event of any damage to the accommodation or in the event of any additional breaches of this agreement.
Cancellations
• Cancellations requests by the Guest must be made by email including the reason for cancellation.
• For cancellation by the Guest made more than 60 days from the date of arrival, the full deposit, less the cancellation fee will be refunded
• For any cancellation by the Guest made 60 days or less from the date of arrival, 50% will be forfeited
• For any cancellation by the Guest made 30 days or less from the date of arrival, 100% will be forfeited unless a replacement booking is found
• $150.00 is payable for any cancellations and date changes
• We strongly recommend all guests consider travel insurance.
Agency/Owner cancellations:
· We reserve the right to make alterations to bookings due to unforeseen circumstances.
· If the booking is cancelled by the Agent or Owner, you will receive a full refund.
· The Agent will not be responsible for any third-party expenses in connection to your stay, including but not limited to travel, activities or insurance.
Keys
· Information on key collection and return will be emailed to you once your bond has been confirmed.
· Lost keys or remote controls will incur additional costs, to be taken from your bond.
· On departure, please lock up the property, ensure windows are closed and keys are returned to the designated key box. Failure to lock the property constitutes a serious breach of your tenancy and could result in claim for damages for weather events, theft or loss arising from leaving the property unsecured.
Arrival and Departure Times
· Check in: From 3:00pm on the day of your arrival.
· Check out: By 10:00am on the day of your departure
· Early check in/late check out requests are subject to availability.
Guests
· As the Guest making the booking and signing this agreement, you must stay at the property and will be held responsible for the conduct of all guests and any damage to the property.
· The majority of guests staying at the property must be aged over 25 unless accompanied by a parent.
· A full list of guest names, ages and addresses must be provided prior to arrival.
· The maximum number of guests should not exceed the agreed number of guests on your booking confirmation at any time. Properties are for guests only.
· The property is leased to the nominated person for holiday letting purposes only, for the period stated and the number of persons nominated on the booking form. If it is found additional persons are staying at the property, the Agent reserves the right to immediately terminate the booking, without refund.
Privacy
· We respect your privacy and will act with complete discretion with regards to your personal information.
· We will only disclose your personal details to our staff and service providers where it is necessary to manage your booking or accommodation requests.
Noise
· No loud noise or music after 9:00pm.
· No party policy.
· Please refrain from using swimming pools/spas before 6am or after 9pm.
· Any noise complaints from neighbouring properties or security call outs as a result of calls to the hotline will result in termination of your booking and immediate vacation of the accommodation without refund. This will not be negotiable.
· Our properties are NOT available for schoolies, weddings, functions or parties of any kind. There are many other venues and various operators in the area that provide this service.
· The Agent takes no responsibility for any issues relating to noise from neighbouring properties. Please contact the noisy neighbour hot line if this occurs 02 6626 6888
No smoking
· For the comfort of all of our guests, there is no smoking permitted anywhere within our accommodation, including balconies.
· Excess cleaning required as a result of smoking on or inside the property will incur additional costs, to be deducted from your bond.
Excess Cleaning, Damages and Repairs
· Each property is to be treated with care and respect and left in good condition to avoid excess cleaning charges.
· Kitchen – All kitchen utensils, crockery, glasses and cookware should be washed and put away on departure or rinsed and stacked in the dishwasher. Kitchen benches should be wiped clean. Please remove all food items from the fridge/freezer.
· Rubbish should be placed in Council bins provided.
· BBQs should be cleaned on departure using the provided cleaning products.
· Excess cleaning fees will apply per hour for excessively dirty interiors/exteriors, rubbish removal and BBQ cleaning ($100 minimum).
· In the event of damages, breakages or lost items, please notify our office as soon as possible to arrange replacement or repairs.
· Repairs to any appliances or equipment will be attended to as soon as possible. Due to circumstances outside of our control (ordering of parts or availability of tradespeople) immediate repairs may not be possible.
· There will be no refund or discount deducted from tariffs for unusable appliances or equipment awaiting repair.
· If repairs cannot be attended to, we will endeavour to supply a substitute appliance or solution.
Rubbish sorting and collection
· On departure, please put all rubbish in the bins provided.
· If excess rubbish removal is required, additional costs will be deducted from your bond.
Linen, towels and servicing
· Linen and bath towels are provided
· If you require additional linen or towels during your stay, please contact us. If extra is required this will incur additional fees.
· Daily services are not included in your booking, however, can be arranged on request at additional cost.
Internet
· Internet services are provided free of charge for standard usage.
· The Agent is not responsible for interruptions to internet service.
Personal Property
· The Agent is not responsible for guests’ personal property.
· Owner’s insurance does not cover guests’ personal possessions.
· If you misplace any items while staying at the accommodation, please contact us as soon as possible, we will endeavour to locate these, however if we can’t we will not be held responsible
· Any items located by our cleaners will be returned to you at your own cost.
Pets
· Animals are not allowed on or inside properties unless prior written agreement has been provided by the Agent.
Further information
Guests who book accommodation in premises within NSW must abide by their responsibilities and obligations under the NSW Fair Trading Code of Conduct for the Short Term Rental Accommodation Industry.